Bread Crumbs is an AI customer messaging platform designed to centralize customer communications from multiple channels into a single inbox. Its primary function is to manage chats, automate support responses, and capture feedback, with an emphasis on using artificial intelligence to handle routine interactions. The platform positions itself as an intelligence layer for customer support, aiming to deliver consistent experiences at scale. The core feature of Bread Crumbs is an AI agent named Crumby, which can be trained on business knowledge by uploading PDFs or documents. Crumby learns the specifics of a business in seconds and can then automate replies, intelligently route chats to appropriate team members, and provide real-time suggestions to human agents. Additional capabilities include instant chat summaries, smart drafts, a writing assistant, a workspace copilot, spam filtering, and an AI playground for experimentation. The platform also supports smart broadcasting for sending messages to users. Typical use cases involve businesses that need to manage high volumes of customer inquiries across channels such as email, live chat, and social media. The workflow begins with connecting all channels to the unified inbox, then training Crumby on relevant documentation. Routine questions are handled automatically, while complex issues are escalated to human agents with AI-assisted context. The platform offers tiered plans based on conversation volume and broadcast message limits, starting at 60 conversations and 1,000 broadcast messages per month for a single user account, with higher tiers supporting 300 conversations and 10,000 broadcast messages. The service is accessed via the web at bcrumbs.net.