Konnectbot is a software application that provides AI-powered live chat functionality for sales and customer support. The platform integrates with e-commerce systems such as Shopify and WooCommerce, and includes a visual automation flow builder that allows users to design conversational workflows without writing code. Additionally, the tool supports live message translation, enabling real-time communication across different languages, and offers in-chat payment processing. The primary features of konnectbot include an AI live chat interface, a drag-and-drop flow builder for automating responses and routing conversations, and multilingual translation capabilities. The application also connects to online store platforms to synchronize customer and order data, and supports payment transactions directly within the chat window. An omnichannel feature for Facebook and Instagram is planned for future release. Typical use cases for konnectbot involve e-commerce businesses seeking to handle customer inquiries, process orders, and provide support through a unified chat interface. The workflow consists of setting up automated flows for common questions, using translation to serve international customers, and enabling payments to complete sales without leaving the conversation. The visual builder allows non-technical users to modify chatbot behavior and escalation rules. Technical requirements for konnectbot include an active internet connection and a compatible web browser. The application is cloud-based and does not require local installation. Integration with Shopify or WooCommerce requires an existing store on those platforms. The tool is designed for businesses of varying sizes, with a focus on reducing response times and streamlining customer interactions.