Convolyn is an AI chatbot platform designed to help businesses automate customer interactions by training models on their specific data. The software utilizes Retrieval-Augmented Generation to process information from uploaded PDFs, plain text, or synced website URLs. Once the data is indexed, the platform generates a conversational agent that provides answers based on the provided source material rather than general training data. The primary function of the tool is to serve as a first point of contact for website visitors, answering repetitive questions and managing initial inquiries. The platform includes several core features for managing the customer lifecycle. It provides a customizable chat widget that can be embedded into any website using a single script tag. Beyond answering questions, the system is capable of lead generation by collecting names, email addresses, and phone numbers directly within the chat interface. For complex inquiries that the AI cannot resolve, Convolyn includes a live human handoff feature that routes conversations to a team in real time or sends an email notification if no agents are available. Users typically follow a five step workflow to deploy the service. This process begins with data ingestion, followed by widget customization to match brand aesthetics, and ends with site integration. Once live, the platform provides an analytics dashboard to track metrics such as conversation volume, lead conversion rates, busiest hours, and resolution gaps. Data from these interactions can be exported via CSV for further analysis. The service is offered through a tiered model that includes a free version, with higher tiers providing additional bots and advanced features like live handoff and lead capture.