Proclaim is a warranty automation application designed to streamline the processing of defective product claims for e-commerce merchants. The primary function of the tool is to replace manual email communication with a structured, customer facing storefront interface. This system allows customers to submit warranty requests directly, including the upload of defect photos and relevant evidence, which helps maintain organized records and reduces the volume of support tickets handled by staff. The application utilizes artificial intelligence to evaluate customer submissions against a merchant's specific warranty guidelines. The AI can perform policy triaging to determine if a claim meets the necessary criteria for replacement or repair. Depending on the configuration, the system can issue an immediate automated decision, create draft orders for replacements, or flag complex cases for manual review by a support agent. This automation is intended to minimize manual processing errors and reduce the time spent on administrative tasks. Proclaim operates on a hybrid pricing model that includes a monthly subscription fee alongside usage based charges. These charges vary based on the level of automation required, with different rates for manual reviews, AI validations, and end to end AI automation. The app is currently available in English and is supported by the developer Contraband. It integrates with the Shopify platform to sync product data and manage fulfillment workflows related to warranty claims.