VideoSupport is a customer support platform that enables users to record and share video messages to describe technical issues or provide feedback. The system is designed to replace lengthy text-based conversations with visual explanations, allowing support teams to understand problems more quickly. The tool integrates with major customer relationship management (CRM) and chat platforms, and it can also be used through its own optimized dashboard. It works on any device and browser without requiring users to install any application or browser extension. The platform includes an AI component that automatically generates responses based on the organization’s existing documentation. According to the service, this feature can resolve up to 75 percent of support tickets without human intervention. Customers can record videos using their device’s built-in camera or scan a QR code to record from a mobile phone. The system supports simultaneous recording from both front and rear cameras. All recordings appear instantly within the support conversation interface, and the platform stores all customer issues in a single location to prevent loss of information. Typical use cases include bug reporting, product feedback collection, and step-by-step issue reproduction. The workflow begins when a support agent requests a video recording from a customer via a single click. The customer records their screen or camera feed, and the video is automatically uploaded and linked to the conversation. The AI then analyzes the video and documentation to suggest a resolution. The service is offered on a tiered pricing model, starting with a free plan that includes limited support and a set number of videos per month, with paid plans offering higher video limits, faster support response times, and custom branding.