Can thatChat Take Bookings Through a Website Chat?

Yes. thatChat describes its website chat widget as supporting bookings, alongside customer support, FAQ answers and lead capture. The available product information does not explain how a booking is scheduled or confirmed, so businesses should check whether the process fits their needs before relying on it.

What the booking capability includes

thatChat combines an AI assistant with live chat in one website widget. Its AI assistant can be trained on a business’s knowledge base and reply in the visitor’s language. The product also describes a handoff from the AI assistant to a human operator.

These features could support a booking conversation—for example, an imagined visitor might ask about making a reservation and receive an answer based on the business’s information, with a human operator available to take over. That example illustrates a possible use, not a documented workflow.

What to verify before using it for bookings

The supplied product information does not specify whether thatChat connects to calendars, checks real-time availability, sends confirmations, or manages changes and cancellations. It also does not describe the steps a visitor follows to complete a booking.

That distinction matters: a chat widget may handle booking requests without automating the full scheduling process. Businesses should clarify how requests are collected and what happens after a visitor expresses interest.

Who it may suit

thatChat may be relevant to businesses that want website visitors to ask booking questions through the same chat used for support and FAQs, with the option of human follow-up. It is harder to assess for businesses that need specific calendar or confirmation workflows, since those details are not provided.

Before adopting it for bookings, ask thatChat how it handles availability, confirmations and follow-up for your booking process.