RetainIQ is an AI native decision intelligence platform developed for B2B SaaS companies that focus on customer retention. The platform’s primary function is to help teams identify accounts where revenue is at risk and to provide clear explanations for recommended retention actions. It also guides users on when it is appropriate not to intervene, thereby reducing unnecessary churn prevention efforts. The platform offers capabilities that include prioritizing accounts based on revenue exposure, generating data driven explanations for each retention recommendation, and signaling cases where no action is needed. These features aim to support customer success and revenue operations teams in making informed decisions about their retention strategies. Typical use cases involve analyzing customer usage and billing data to detect early signs of churn, segmenting accounts by risk level, and determining the most effective intervention for each situation. The workflow generally begins with data ingestion from CRM and product analytics tools, followed by AI analysis that produces prioritized lists and explanatory insights. Users can then review the recommendations and decide whether to act. Technical details about the platform include its AI native architecture, which processes structured and unstructured customer data to generate decision intelligence. The platform is designed to integrate with common B2B SaaS tools and requires existing customer data sources to function effectively. RetainIQ is hosted as a cloud based solution, accessible through a web interface.