Botfy is a WhatsApp AI agent designed for businesses that receive customer inquiries through messaging platforms. Its primary function is to automatically respond to leads and customers using the business’s own documents, price lists, and predefined rules, while keeping the WhatsApp number connected. The agent can handle questions, qualify leads, book appointments through Google Calendar or send Calendly links, and hand over the conversation to a human operator whenever necessary. It supports WhatsApp (connected via QR code), Telegram, and a website widget, and can respond in English, Portuguese, and Spanish. Key capabilities include answering from the business’s uploaded documents and pricing catalog, checking links and catalogue prices before sending replies, and managing bookings, rescheduling, and cancellations directly within the chat. The system provides a lead list with categories (cold, warm, hot, customer) and CSV export. It also allows the business to take over conversations from the inbox on any plan. The free plan includes 500 messages per month and is limited to WhatsApp. Typical use cases involve service businesses and shops where customers send the first message. The workflow starts when a lead writes a message; Botfy responds based on the business’s information, asks clarifying questions, and suggests available time slots. If a booking is made, it syncs with the calendar. The human team can step in at any time. This setup helps reduce the time spent manually repeating answers and prevents leads from going unanswered while staff are busy with other customers. Technical requirements are minimal: the business provides its documents, price list, and rules, and connects its WhatsApp number via QR code. The system runs on a cloud-based platform with an illustrative dashboard for monitoring chats and lead status. Botfy is not a generic chatbot but an agent that uses the business’s own data to generate responses, aiming to reduce the need for hiring and training inbox staff.