Lyngo AI receptionist is a software tool designed for healthcare and allied health clinics to manage incoming patient phone calls. Its primary function is to answer calls around the clock, book appointments directly into supported practice management systems, and keep clinic staff informed of interactions. The system integrates with Cliniko, Nookal, PracSuite, and Splose, allowing it to handle scheduling tasks without manual intervention. Clinics can forward their existing phone numbers to Lyngo, choose when the AI receptionist takes over (such as after hours, during overflow, or for every call), and select from a range of local accents for the voice. The setup process involves three steps: connecting the clinic’s practice management software, undergoing complimentary assisted onboarding where Lyngo configures services, fees, and booking rules, and then reviewing the setup before going live. Once active, Lyngo can answer patient questions, manage appointment bookings, and send reminders or confirmations via text. The tool also provides a review feature that allows clinic teams to listen to or read transcripts of calls. Compliance with data protection regulations is noted, including UK GDPR, EU GDPR, Australian Privacy Principles, New Zealand Privacy Act, and PIPEDA. Typical use cases include reducing missed calls, maintaining patient communication outside of business hours, and freeing staff from routine phone tasks. The workflow is designed to be seamless: a patient calls, Lyngo handles the conversation, books the appointment if appropriate, and notifies the clinic. Clinics can also forward calls to human team members when needed. Lyngo offers a 14-day free trial with no lock-in commitment.